Hagglers FAQs

What is Zowasel.com?

Zowasel.com is the largest deals marketplace and aggregation platform to grab amazing local deals and wow experience offers out of your city. Helping millions of consumers save time and money by discovering nearby Restaurants, Spas, Getaways, Events and Top Owambes. 

Do I get charged to use Zowasel.com?

No, Zowasel.com is 100% free for users. Merchants who list products or services on Zowasel.com pay us a commission based on the category of the product or service, and may pay fees for enhanced placement or other promotional opportunities on our sites, such as premium marketing messages.

I need help with a deal I purchased. Can Zowasel.com help me?

Send a mail to hello@zowasel.com or call +234 (01) 342 4403

How do I get deals on Zowasel.com?

Simply browse the homepage or enter the experience or products you are looking for in the search box and hit the search button. A list of products and services will then be presented. You can also browse through our category listings.

What is the Wow Experience? 

Zowasel Wow Experience simply enable our guests track down top deals amazing merchants to save time and money seamlessly. Visit WOW to see amazing wow experience offerings from leading merchants.

Why do prices listed on Zowasel.com different from sellers' website?

We can ONLY guarantee Direct Merchants listed on Zowasel.com. Third party aggregated merchants periodically refresh their listings with the latest prices, and take few minutes before they are reflected on Zowasel.com.

What is "Top Featured" deals?

Featured Deals are the deals you see on the Zowasel Deals homepage that our “deal experts” have declared to be best deals of a particular moment! 

How do I read or add ratings & reviews on Zowasel.com?

Find the product you want to review, click on the "Write Review" link. Rate the merchant or service by clicking on one of the "Rate Product" buttons or submit a product review by clicking on the "Write a Review" link.

How do I rate and review a service or product on Zowasel.com? 

Click on the product or service you want to rate and review, scroll down and click on login or register. Rate and write your review, tick the "I agree to Zowasel's terms and conditions" and submit your review.

What is the difference between a product rating and a review? 

Zowasel.com product or service rating system shows the average of users' star ratings of a product. Product reviews are written reviews composed by our users about a product or service.

Do sellers ship to and from international locations?

It depends on the particular seller or store. Please search for the product that interests you and then inquire about shipping from any of the sellers or stores.

What kinds of questions can I ask?  Feel free to ask questions about Zowasel deals or coupons, products or services you’re interested in, stores or websites where you can get what you need, in short, anything you are curious about. All we ask is that you try and ask the question in the interest where its most relevant so that you get the most relevant answer.

How do I need to set up a price alert?

Custom price alerts allow you to add a keyword to your alert list. That way, if a deal is added to Zowasel.com with your keyword in it, you will be alerted immediately. For example, if you add the keyword "laptop" to your list, you will receive an email every time there's a deal with the word "laptop" in it.

We also offer a daily e-mail subscription: To subscribe to "Daily Deals," enter your email at the very bottom of any page, and click Submit. To remove yourself from email subscriptions, click the link: "To stop receiving these emails, you may unsubscribe now." at the bottom of your email.

How to remove price alert?

Please click on the "Remove Price Alert" link in the price alert email. If you have an account with Zowasel.com, you can also remove a price alert by logging into your account and clicking "Edit Your Price Alerts".

How do I report a technical problem?

Please send email to hello@zowasel.com giving a brief description of the problem. Also include the browser version and operating system on which this problem can be reproduced.

How do I get more information?

Send an email to hello@zowasel.com with your question.

What if I forgot my password? 

Happens to the best of us. Just go here and enter the email address that you used to sign up for Zowasel.com

How do I use my voucher?

So you've ordered a voucher, what happens now? Straight away, we'll send you a receipt. You'll then be sent an email containing your voucher code and full instructions on what to do next. 
For instance, if you buy a restaurant offer, we'll include contact details to enable you to book your table. If you buy a product that requires delivery, we'll send you a link to the merchant's website where you can enter your code and delivery address.

General

I haven't received my voucher code

Your voucher code is sent by email to the address used when registering your details with us. However, if the deal period has ended and you still haven't received it, you can also find it by logging into your account

How do I change my contact or card details?

You are able to amend your personal information at any time in the "My Account" section of your Zowasel.com account which you can access when you login

I am having problems purchasing

Please check all of the following which should resolve your issue, if you are still having problems don't forget you can use Inters switch or others to complete your order.


Make sure the card is registered to your name and your registered address matches your card billing address, you can always enter a different delivery address once you redeem your voucher code. Please note we only accept VerveCard, MasterCard, VisaCard issued credit and debit cards.

Try clearing your cache and cookies and make sure you are not using a bookmarked page.

I've ordered a voucher, what happens now?

You will be sent an email with redemption instructions and your printable voucher(s).

I've waited but I still don't have my voucher?

Your voucher will be sent via email, to the email address registered on your Zowasel.com account, on the date shown on your receipt. As the voucher is a PDF attachment it may be sent to your spam folder so please make sure you check this.
You can always access your voucher by logging into your Zowasel.com account.

Next to each voucher is a "view voucher!" button which can be used to download the voucher. Please note if your voucher has expired you will no longer be able to see the 'view voucher' button.

I've accidentally deleted my voucher?

No problem, just log in to access it again.


I can't login

Firstly, make sure you have got a fully registered account on our website and are not just subscribed to our mailing list. This would have involved you choosing a password.

If you are certain you have a registered account, please reset your password here.
 If you do that and the site tells that you don't have an account it may be that there was an error in the email address when you bought. Please make sure you have tried all possible email accounts. If you need more help on this subject, contact us.

I can't open the pdf

Download and install the latest version of adobe acrobat reader here https://get.adobe.com/reader/ and the PDF will open fine.

What can I use my voucher for?

You can either exchange it for the product or service stated in the deal, redeem it towards the cost of another voucher, redeem it towards other goods at Direct Deals, or you can exchange it for Deal Credit, it's your call.

I've decided I want the products, how do I get them?

Each deal is different but the full instructions on what you need to do to get your products or services are always in the voucher itself and will involve passing the voucher code to the merchant who is supplying the products. Details of how to redeem your voucher can be seen before you buy in the Full Details of every deal. It's worth calling ahead to see if the merchant can accommodate you at your preferred time.

My code doesn't work, I can't redeem.

Please click on the link under "How to Redeem" on your voucher. Enter your code in the discount/voucher code box when prompted. This can be located on your voucher. The voucher code is case sensitive so please ensure that it is entered exactly as shown.
Please be aware that if you have purchased multiple vouchers then each code must be entered in a separate transaction.
If your code is still showing as invalid please consider the following factors


  • Make sure there is not a space either before or after the code
  • Where possible try opening the link in a different browser e.g. Firefox or Chrome
  • If you are using a mobile device please try on a desktop PC or Mac

Please note that your delivery address cannot be changed once you have redeemed.

Can I return a voucher?

We offer a no-quibble 7-day money back guarantee on all unredeemed vouchers. See our Return Policy here

How do I redeem my voucher for a different voucher?

Just use the box on the purchase page of the voucher that you want to buy. If you redeem a voucher towards the cost of another voucher it will be of an amount equal to 100% of the purchase price of the original voucher (inc. p&p but excluding any marketing/promotional credit) if the purchase is made not more than 30 days after the date of issue of that voucher, or 50% of the purchase price of the original voucher (inc. p&p but excluding any marketing/promotional credit) if the purchase is made more than 30 days after the date of issue of that voucher but before the end of the voucher validity period.

Where are my products?

Delivery timings are always laid out on the voucher you receive, and in the Full Details section of each deal. If you have redeemed properly and still not received the products after that delivery window has expired then contact the merchant directly with as much info as you can give them. If you're still having trouble, then contact us.

My voucher has expired. Can I get a refund?

Sadly not. Expiry dates are made very clear on the voucher itself, and they must be used before the expiry date passes.

I'm not happy with the deal

All deals that appear on Zowasel.com are vetted rigorously by a dedicated team to ensure that they are genuine offers from reliable merchants. Unfortunately, sometimes things do get through that aren't up to the high standards that we set ourselves and we are continuously working on our processes and procedures to ensure that we continue to improve.

 In the first instance your complaint should be addressed to the supplying merchant directly who should be able to answer any concerns that you may have. If you are unable to reach a satisfactory conclusion with the merchant, please contact us and we will be able to look into any concerns you may have.

Can I change the delivery address?

You do not select your delivery address until you redeem your voucher code. This does not have to be the same as your billing address. We're sorry but once you have redeemed you are not able to change your delivery address. If you're looking for more help on this subject, Contact us.

Who do I contact if I want to return my product?

If you have received your product and then subsequently want to return it, you will need to contact the merchant who supplied it to you directly.

Do I have to sign up a group of people I know to get the deal?

Nope - You'll probably want to invite people anyway, though - vouchers are always fun to use with friends or a great way to make new ones.

I like today's deal - how do I get it?

Just click "Grab Now!" or ‘Visit Site’ before the deal ends and before we sell out! We will email you a printable voucher that you can use for the deal in question (check the valid from and valid until dates).

When can I use my voucher?

All vouchers have an expiry date (also known as a "until/to" date). The participating merchant may have other restrictions which will be set out both in the Fine Print before you buy a deal and on the voucher itself. Often it is necessary to make a reservation with the participating business to use your voucher.

Can I buy a voucher as a gift for someone else?

Yes. Unless the Fine Print specifically states otherwise, gift away.

If I don't use the full value of the voucher in one visit, can I use the remainder later?

No. Unless otherwise stated you will not receive a credit or cash back for whatever you don't use.

Can I combine my voucher with other offers or specials?

No, not unless the voucher specifically states otherwise.

When am I billed for my voucher?

As soon as you click "complete purchase".

How safe is the Zowasel.com purchase process?

We use a third party payment processor called Interswitch and others to handle all payment processes securely and efficiently. At no time is credit or debit card information stored on our servers.

I want to know more about the deal before I buy.

All the deal details are in the Full Details section on the deal page which will tell you everything you need to know. You can also click on the merchant logo to take go to their website.

How do I check availability?

The contact details for the venue/merchant will be on the deal itself if you need to check specific dates and times. Products deals are all subject to availability.

How many can I buy?

It varies from deal to deal, with some you can buy up to 30, with others only one. Check the Fine Print on each deal.

What if the merchant for my voucher closes down?

If the merchant closes down and your voucher has not expired, we'll refund your money.

 

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