Return Policy

Zowasel Wow Guarantee

We’re confident in our Wow Experience and have backed it up with our Zowasel.com Guarantee.

We always want you to experience wow across Zowasel.com’s social and lifestyle experiences. That’s why we have the ‘’Zowasel.com Guarantee’’. If you used a Zowasel Deal Voucher or Coupon before its promotional value expired, for instance – you took a Getaway experience, Dinning moments, Spa treats, Wellness exercise or attended an Owambe escape and were disappointed by your merchant experience, contact us within fourteen days of your voucher or coupon use, tell us about it.

Our Wow Experience team or associates will joyfully work with you to make it right in order to fulfill our WOW Experience promise first time, every time.

We also have the following refund policies:

Local Services:

Your voucher may always be redeemed at the merchant who issued it for at least the amount you paid for it. Additionally, any unredeemed coupon or voucher may be returned to us within the first three days of purchase for a refund of the amount paid. After that three-day time period, Zowasel.com will not refund any voucher and all sales are final, unless otherwise stated in the Fine Print.

In a situation where a voucher or coupon is unused after validity expiration, the equivalent amount of the voucher will be refunded to your Zowasel.com wallet for use on any purchase with the equivalent amount on the website. 

For directly reservation through our site, the specific cancellation and refund policies for the treats will be listed in the Fine Print for the deal.

Getaways:

If you purchase a getaway experience voucher or coupon and the merchant is unable to book the stay you want during the available dates before the book-by date, we'll refund your purchase. If the book-by date passes and you haven't yet booked your trip or stay, the promotional value is no longer valid but your voucher is still worth what you paid for it.

In such situations where a voucher or coupon is unused after validity expiration, the equivalent amount of the voucher will be refunded to your Zowasel.com wallet for use on any purchase with the equivalent amount on the website. 

For hotel or flight reservations that you book directly through our site, the specific cancellation and refund policies for the hotel will be listed in the Fine Print for the deal.

Wellness:

If you purchased an unbeatable health or spa treat voucher(s) and the merchant is unable to offer you the treats during the available dates before the validity date of the deal, we will refund your purchase amount. If the validity date passes and you haven't yet booked your treat or experience, the promotional value is no longer valid but your voucher is still worth what you paid for it.

In such situations where a voucher or coupon is unused after validity expiration, the equivalent amount of the voucher will be refunded to your Zowasel.com wallet for use on any purchase with the equivalent amount on the website. 

For directly reservation through our site, the specific cancellation and refund policies for the treats will be listed in the Fine Print for the deal.

Dining

If you grabbed a delicious dining moment or purchased a voucher and the merchant is unable to serve you the experience during the available deal validity dates, we'll refund your purchase. If the validity date passes and you haven't yet gone to experience the delicious moments, the promotional value is no longer valid but your voucher is still worth what you paid for it.

In such situations where a voucher or coupon is unused after validity expiration, the equivalent amount of the voucher will be refunded to your Zowasel.com wallet for use on any purchase with the equivalent amount on the website. 

For direct reservation through our site, the specific cancellation and refund policies for the treats will be listed in the Fine Print for the deal.

Owambe

For Owambe events, Zowasel.com will not issue refunds after the day of purchase, except if an event is canceled or rescheduled by the organizers or merchant.

For directly reservation through our site, the specific cancellation and refund policies for the escapes will be listed in the Fine Print for the deal.

Trainings:

If you purchase a Professional or vocational training voucher(s) and the merchant is unable to offer you the service during the available dates before the validity date of the deal, we will refund your purchase amount.

Also, any unredeemed coupon or voucher may be returned to us within the first three days of purchase for a refund of the amount paid. After that three-day time period, Zowasel.com will not refund any voucher except if an event is canceled or rescheduled by the organizers or merchant.

For up-skill seats reservation that you book directly through our site, the specific cancellation and refund policies for the training will be listed in the Fine Print for the deal.

Shopping:

For ‘Direct Merchant’ Items purchased directly from through Zowasel.com ‘Direct Merchants’, return policy is guaranteed after seven days of delivery, on us. After seventh day of delivery, all items purchased from Zowasel.com ‘Direct Merchants’ are non-refundable and all sales are final.

Unless the Fine Print says otherwise, cancellation and refund policies are within seven days of delivery by Zowasel.com ‘Direct Merchants’ ONLY.

For ‘Aggregated Third Party Merchants’ whose Deals signs appears as (visit site), and redirects you to a merchant online store outside the Zowasel.com website, the Merchant’s return and delivery policy is applicable and final.

Returns must be shipped within the Merchant’s return and delivery policy as provided by the merchant themselves.

For more information, please read our FAQ and Contact us. 

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